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Booking Terms

Policies

Booking Terms

These Booking Terms apply to the business named above (under the ‘Booking with’ section of the Booking Confirmation and the ‘Provider Information’ in the confirmation email) our officers, employees and agents (‘We’/’Us’/’Our’) and the person or legal entity making the Booking or to whom We supply services in respect of the Booking (‘You/Your’). These Booking Terms are governed by English law and apply to all Bookings except where We agree in writing other terms. By making a Booking You are deemed to accept these Booking Terms.

Bookings

Bookings are made and a contract between You and Us comes into effect when We accept a reservation from You. We will accept a reservation when We have confirmed Your reservation and received a deposit or full payment of the total price quoted from You. Where a deposit is paid, the balance will be paid by You to Us on either check-in or check-out
You must be able to enter into a legally binding contract and be over 18yrs to make a Booking.
Bookings must be paid for using an acceptable and valid credit or debit card.
When a Booking is confirmed, a reservation number is given. This number must be retained for access to the Booking details if cancellation or amendment is necessary.

Prices

Rates are per room per night. If You have selected supplements they will be added to the total price of the Booking. Rates do not include other costs you may choose to incur during Your stay (unless otherwise stated).
Rates quoted are correct only for the specific number of guests, nights and dates shown. Should You change the number of guests, dates or room nights, then the rates are subject to change.

Availability

In the rare case that due to unforeseen circumstances we cannot deliver Your requested accommodation, You will be offered alternative accommodation where possible.

Arrival and departure

Check-in times are specified on your booking confirmation. Check-in times outside of those specified must be confirmed with Us prior to arrival. The Check-out time is also specified on your booking confirmation.

Cancellations

If You have paid a Booking Deposit (always equivalent to the cost of one night’s accommodation or service) or the full amount of Your Booking:
If You cancel Your Booking less than 7 days (9.00am local time) before the scheduled check-in time on the date of arrival as printed on your booking confirmation a charge equivalent to the cost of one night’s accommodation will be levied.
If You need to cancel Your Booking more than 7 days (9.00am local time) before the scheduled check-in time a full-refund will be given.

Amendments

To amend or Cancel Your Booking, call the business directly using the number contained within the booking confirmation. If you amend Your Booking within 7 days (9.00am local time) of the scheduled check-in time on the date of arrival, and as a result You cancel any room night with less than 7 days (9.00am local time) notice a charge equivalent to the cost of one night's accommodation will be levied.

Payment

The total amount payable to confirm the Booking is quoted above and will be charged to Your credit or debit card at the time of Booking.
All additional goods and services purchased during your stay must be paid in full on presentation of invoice at check-out.

Conditions of stay

We have some standard rules that are designed to ensure that we comply with regulations relating to matters such as fire, health and safety, and to enhance the comfort and wellbeing of our guests.

We do not allow the consumption of takeaway food or alcohol (particularly red wine) in the bedrooms, we are more than happy to allow you to use our dining room to eat your takeaway food and will gladly supply plates and cutlery for your use.

If any damage is caused to bedroom furnishings as a result of spillage from food or drinks, we reserve the right to make a full charge to rectify the damage.

We reserve the right to terminate Your Booking immediately without being liable for any refund or compensation where You engage in unacceptable behaviour that causes a disturbance or nuisance to other guests.

Liability

Other than for death or personal injury caused by Our negligence or misrepresentation, Our total liability to You is limited to the price of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will We be responsible for any indirect or special damages.
We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond Our reasonable control. You are responsible for any damage or loss caused to Us or our Our property by Your act, omission, default or neglect and You agree to indemnify Us and to pay Us on demand the amount reasonably required to make good or remedy any such damage or loss.

Data protection

We may process the information You provide to Us for the purposes notified by Us to the Information Commissioner. By making a Booking, You consent to this processing of information.

 

Children Policy

Children of all ages are welcome, we can supply a cot and high chair at no extra cost.

Dogs

We allow well behaved dogs for a small charge by prior agreement (when booking), they are allowed in all area's except the dining room. Please note that dogs can only be left unattended in a room if they are placed in a dog cage. Please do not allow your dogs on the beds, extra charges will be added if this is not adhered to, for any damage or extra cleaning. (please bring your own dog basket & bedding).

Smoking

The Sandpiper Guest House is totally non-smoking within the house. There are designated smoking areas outside on the front patio and also on the decking area to the rear of the bar.

If guests are found to have been smoking in the bedroom or bathroom they will be asked to leave immediately and no refund will be given, and also reported to "smoke free england" who will in turn inform the local authority to take further action.

Accessibility information

Number Of Floors:3

Support for the Mobility Impaired
We have 2 bedrooms on the ground floor please contact us directly to ensure availability of these rooms.

 

 

 

 

Tel: +44 (0) 1803 29 27 79
Fax: +44 (0) 1803 29 28 06
Location: Rowdens Road,
Torquay,Devon,TQ2 5AZ
Email: enquiries@sandpiperguesthouse.co.uk